{"id":2581,"date":"2022-01-23T10:12:21","date_gmt":"2022-01-23T09:12:21","guid":{"rendered":"https:\/\/www.sundoo.es\/?page_id=2581"},"modified":"2023-10-04T10:20:36","modified_gmt":"2023-10-04T08:20:36","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.sundoo24.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h1 style=\"margin-bottom: -10px;\"><span style=\"font-size: 22px;\">Frequently Asked Questions<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"porto-faqs porto-faqs6hk8 wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_1lml\">\r\n\r\n\t\t\t\t\t<ul class=\"faq-filter nav nav-pills sort-source\">\r\n\t\t\t\t<li class=\"active\" data-filter=\"*\"><a>Show All<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"cancellation\"><a>Cancellation<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"general\"><a>General<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"order-delivery\"><a>Order \/ Delivery<\/a><\/li>\r\n\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<hr>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq post-5792 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What if parts of the hire item(s) are lost?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What if parts of the hire item(s) are lost?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-16T12:22:29+02:00<\/span>If individual parts of the Hire item(s) get lost, this is not a problem. However, since we have to buy a new replacement part in order to be able to lend the hire item completely again, we charge the customer who has lost the part a one-time fee of 10 euros, for the upholstery of the child seat, baby car seat or pram.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-5781 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is there a deposit for the hire?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is there a deposit for the hire?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:31:24+02:00<\/span>Yes, SUNDOO Mallorca charges a deposit for the hireof our equipment. This serves as security for us in case something should break. In contrast to many other rental companies, we keep the deposit as low as possible. This way you don't miss the money in your holiday budget and you can spend a nice day with your family in the Palma Aquarium.\n\nBelow you will find a list of the deposit amounts for our hire items per article:\n<ul class=\"mt-2\">\n \t<li>Child seats and baby car seats: \u20ac30<\/li>\n \t<li>Booster seat: \u20ac15<\/li>\n \t<li>Pushchairs\/Stroller\/Buggy: \u20ac30<\/li>\n \t<li>KEA high chair: \u20ac15<\/li>\n \t<li>Travel cot incl. soft mattress &amp; 2 fitted sheets: \u20ac30<\/li>\n \t<li>Bed rail: \u20ac15<\/li>\n \t<li>Balance bike, Scooter, Pukylino: \u20ac30<\/li>\n<\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-3814 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the minimum hire period?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What is the minimum hire period?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:25:13+02:00<\/span>The minimum hire period at SUNDOO Mallorca is 3 days. NOTE: Arrival day + return day = two complete hire days, as items cannot be hired out elsewhere on both the 1st and last day. The prices for our items are staggered in different rate groups. The longer you hire, the cheaper the price per day overall. You can see the prices for the respective period on the individual product pages. For a hire period longer than 21 days, please send us an e-mail via the\u00a0<i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/contact\/\">contact form<\/a>.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-3813 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I contact SUNDOO Mallorca?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I contact SUNDOO Mallorca?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-09-30T17:02:19+02:00<\/span>Send us your questions or concerns via email using the <i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/contact\/\">contact form<\/a> or call us on +49 1525 1592371 (also WhatsApp or Telegram).\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-3812 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How do I order my hire items?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How do I order my hire items?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:31:13+02:00<\/span>Our online service makes it easy for you. You can choose from a variety of hire items and order them conveniently around the clock at sundoo24.com. Select for how many days you would like to rent the desired products and then place them in the basket. Now simply fill out the travel details and send the reservation request. As soon as we have checked the availability of the products, we can confirm your reservation and make a note of it for you. With the transfer of the rental price and the receipt of payment on our account, the reservation is binding. You pay the deposit in cash upon receipt of the items.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-3811 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What happens if I am not on site at the time of the handover?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What happens if I am not on site at the time of the handover?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-16T12:24:07+02:00<\/span>It is important that you can be reached, because our SUNDOO employee cannot drive to the airport several times. If you are not there on the agreed handover date, we will make one more attempt to contact you by phone, WhatsApp or telegram. If the customer cannot be contacted (phone, email, WhatsApp or Telegram) within 1.5 hours after the landing, the driver will leave the airport. The order expires without any right to a refund of the amounts already paid.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-29 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is there quality control of the hire items?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is there quality control of the hire items?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:30:52+02:00<\/span>SUNDOO Mallorca ensures the highest product quality for all hire items. However, as a customer you are obliged to check the goods again for their intactness together with our service employee when handing them over. If there are any deficiencies on the hire product, you must inform our employee of this. After this quality control, you accept the item and are liable for any damage, loss, theft or destruction. The customer is obliged to use the product only as intended and to return it in a proper and complete condition.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-28 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What quality standards do our products meet?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What quality standards do our products meet?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-09-30T17:51:39+02:00<\/span><p>Everything we hire out to you at SUNDOO Mallorca is new or in excellent condition. Highest quality products are our top priority. We carefully check all items for technical functionality and cleanliness before every rental. All our items are of high quality and are fully cleaned and disinfected before each use.<\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-27 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What does the SUNDOO Mallorca hire service offer?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What does the SUNDOO Mallorca hire service offer?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/janine\/\" title=\"Posts by Janine\" rel=\"author\">Janine<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-04-20T09:59:58+02:00<\/span><p dir=\"ltr\" data-pm-slice=\"1 1 []\">SUNDOO Mallorca is your go-to for renting essentials for a family-friendly vacation with kids in Mallorca. We offer an extensive selection of baby and children\u2019s gear to make your holiday seamless and stress-free. Our dedicated team ensures convenience by delivering your rented items directly to the airport upon your arrival. Traveling families often realize they\u2019ve left behind key items that are too heavy or bulky to pack. No problem\u2014SUNDOO Mallorca has everything you need for a perfect trip. Book your rentals effortlessly and affordably with us today.<\/p>\n<p>Here you will find an <i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/shop\/\">overview of all our hire items<\/a>.<\/p>\n\n\n<p><\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-25 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is it possible to take delivery at Palma Airport?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is it possible to take delivery at Palma Airport?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:03:53+02:00<\/span>We only deliver to Palma Airport. We will coordinate your arrival time at the airport with you, provide you with detailed directions to the delivery point and collect the items there when you leave.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-23 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the minimum order value?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What is the minimum order value?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:09:49+02:00<\/span>The minimum order value at SUNDOO Mallorca is \u20ac29.90.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-22 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Same day delivery<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Same day delivery<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/janine\/\" title=\"Posts by Janine\" rel=\"author\">Janine<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-04-20T09:52:38+02:00<\/span>An order request is also a reservation. Any request must be made at least 48 hours in advance. If the hirer requires same-day delivery, this is in principle feasible but cannot be guaranteed. Generally, goods are delivered and collected around the clock, 24 hours. The specific times will be agreed between SUNDOO Mallorca staff and the customer via email, telephone, Telegram or WhatsApp.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-21 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are the delivery times?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What are the delivery times?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:17:46+02:00<\/span>We deliver around the clock, 24 hours a day.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq cancellation post-20 type-faq status-publish hentry faq_cat-cancellation\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What happens in case of cancellation?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What happens in case of cancellation?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-03T18:20:11+02:00<\/span>With SUNDOO Mallorca you book without risk. You can cancel your reservation at any time free of charge.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Frequently Asked Questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"class_list":["post-2581","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>FAQs \u2013 Frequently Asked Questions | Sundoo24.com<\/title>\n<meta name=\"description\" content=\"General questions and answers about the reservation, delivery and cancellation of the SUNDOO Mallorca hire service in overview.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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