{"id":2581,"date":"2022-01-23T10:12:21","date_gmt":"2022-01-23T09:12:21","guid":{"rendered":"https:\/\/www.sundoo.es\/?page_id=2581"},"modified":"2025-09-08T15:29:28","modified_gmt":"2025-09-08T13:29:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.sundoo24.com\/en\/tenerife\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h1 style=\"margin-bottom: -10px;\"><span style=\"font-size: 22px;\">Frequently Asked Questions<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"porto-faqs porto-faqshgyn wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_w9hs\">\r\n\r\n\t\t\t\t\t<ul class=\"faq-filter nav nav-pills sort-source\">\r\n\t\t\t\t<li class=\"active\" data-filter=\"*\"><a>Show All<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"cancellation\"><a>Cancellation<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"general\"><a>General<\/a><\/li>\r\n\t\t\t\t\t\t\t\t\t<li data-filter=\"order-delivery\"><a>Order \/ Delivery<\/a><\/li>\r\n\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<hr>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<div class=\"faq post-5792 type-faq status-publish hentry\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What happens if individual parts of the hire item are lost?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What happens if individual parts of the hire item are lost?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T12:50:32+02:00<\/span>Should an accessory part - such as a seat cushion or belt element - go missing: We will replace the part in a straightforward manner and only charge a flat replacement fee of \u20ac20. This means we can quickly rent out the item again in full without any further obligations for you.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-5781 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do I have to pay a deposit?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Do I have to pay a deposit?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T12:52:09+02:00<\/span>Yes, we charge a small deposit as security. The exact amount will be communicated to you with the booking offer, but will never exceed \u20ac50. As soon as you return the rental items undamaged, the deposit will be returned to you in full - so your holiday budget remains largely untouched.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-3814 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is there a minimum rental period?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is there a minimum rental period?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T12:54:10+02:00<\/span>Yes, the shortest booking with SUNDOO is three calendar days - both the day of arrival and the day of departure count as a full rental day because we cannot lend the items out on these days. Our prices are staggered: The longer you hire, the lower the daily rate. You can see the exact rates on each product page. If you need the equipment for longer than 21 days, simply send us a message using the <i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/contact\/\">contact form<\/a>. We will be happy to provide you with a customised quote.\u00a0\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-3813 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How can I contact SUNDOO Tenerife?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How can I contact SUNDOO Tenerife?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-12-19T13:09:19+01:00<\/span><p>It's simple: use our <i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/contact\/\">contact form<\/a> to send us an email enquiry or call or write to us on +34 614 097 476 - you can also use WhatsApp or Telegram. We usually reply within a few minutes.<\/p>\n\n\n<p><\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-3812 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How do I book my hire items?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">How do I book my hire items?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T12:59:40+02:00<\/span><ul class=\"list list-icons\">\r\n \t<li><i class=\"fas fa-check\"><\/i><strong><span class=\"text-dark\">Select item & rental period: <\/span><\/strong>\r\nBrowse around the clock on sundoo24.com, add the desired products to your shopping basket along with the rental period.<\/li>\r\n \t<li><i class=\"fas fa-check\"><\/i><strong><span class=\"text-dark\">Send a reservation enquiry: <\/span><\/strong>\r\nFill in the short enquiry form and send it off.<\/li>\r\n \t<li><i class=\"fas fa-check\"><\/i><strong><span class=\"text-dark\">Availability & confirmation: <\/span><\/strong>\r\nWe will check your enquiry and confirm the reservation by e-mail.<\/li>\r\n<\/ul>\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-3811 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What happens if I am not on site at the time of the handover?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What happens if I am not on site at the time of the handover?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2024-05-16T12:24:07+02:00<\/span>It is important that you can be reached, because our SUNDOO employee cannot drive to the airport several times. If you are not there on the agreed handover date, we will make one more attempt to contact you by phone, WhatsApp or telegram. If the customer cannot be contacted (phone, email, WhatsApp or Telegram) within 1.5 hours after the landing, the driver will leave the airport. The order expires without any right to a refund of the amounts already paid.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-29 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Are the rental items checked for quality?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Are the rental items checked for quality?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:04:29+02:00<\/span>Yes, every product is thoroughly cleaned, sanitised and function-tested before being handed out. Please check the goods again together with our service employee when they are handed over. Report any defects immediately - the item is then deemed to have been accepted in perfect condition and you are liable for any damage, loss or theft until it is returned. Only use the product as intended and return it complete and in good condition.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-28 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What quality can you expect from our products?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What quality can you expect from our products?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:05:54+02:00<\/span><p>At SUNDOO Tenerife, you will only receive items that are either new or in perfect condition. Before each hire, all items are thoroughly checked - technically, visually and hygienically. We only release them after professional cleaning and disinfection and a thorough functional check. So you can be sure that you will always receive high-quality, clean and fully functional equipment.<\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq general post-27 type-faq status-publish hentry faq_cat-general\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Which items can I hire from SUNDOO Tenerife?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Which items can I hire from SUNDOO Tenerife?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-09-08T15:22:11+02:00<\/span><p dir=\"ltr\" data-pm-slice=\"1 1 []\">We rent high-quality baby and children's equipment for your stay in Tenerife - including child car seats, baby car seats, booster seats, pushchairs, travel cots, highchairs and bed rails. All products are hygienically cleaned and technically checked before each issue and are available for collection and return around the clock directly at Tenerife South Airport (TFS). Thanks to live flight tracking, handover takes place without any waiting time, so you can start your family holiday relaxed straight away. You can find an <i class=\"fa fa-caret-right text-primary\"><\/i> <a class=\"font-weight-bold\" href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/shop\/\">overview of all our hire items here<\/a>.<\/p>\r\n\r\n\r\n<p><\/p>\r\n\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-25 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does the handover happen directly at Tenerife South Airport?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Does the handover happen directly at Tenerife South Airport?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-09-08T15:23:16+02:00<\/span>Yes, we hand over and pick up all rent items exclusively at Tenerife South Airport (TFS). Before your arrival, we will coordinate the exact time with you and send you easy-to-understand directions to the meeting point. Thanks to live flight tracking, our driver will be waiting for you punctually after you land and will collect the items at the same location when you depart. This means you receive your equipment without any detours or waiting times.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-23 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is there a minimum order value?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Is there a minimum order value?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:20:32+02:00<\/span>Yes, the minimum order value at SUNDOO Tenerife is \u20ac29.90 (incl. VAT).\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-22 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I get my hire items on the same day?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I get my hire items on the same day?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/janine\/\" title=\"Posts by Janine\" rel=\"author\">Janine<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:23:19+02:00<\/span>In principle, bookings should be made at least 48 hours before arrival so that we can guarantee availability and handover. Short-term requests for the same day are possible, but without guarantee - we check immediately upon receipt whether the desired items are available. Handovers and returns take place around the clock at Tenerife South Airport (TFS). We agree the exact time together by e-mail, telephone, WhatsApp or Telegram.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq order-delivery post-21 type-faq status-publish hentry faq_cat-order-delivery\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are the handover times?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">What are the handover times?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:25:50+02:00<\/span>Around the clock: We hand over and collect your hire items at Tenerife South Airport (TFS) at any time. We will coordinate the time by phone or messenger before your arrival.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\r\n<div class=\"faq cancellation post-20 type-faq status-publish hentry faq_cat-cancellation\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I cancel my booking?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<h3 class=\"entry-title\" style=\"display: none;\">Can I cancel my booking?<\/h3><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.sundoo24.com\/en\/tenerife\/author\/dennis\/\" title=\"Posts by Dennis\" rel=\"author\">Dennis<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-11T13:27:01+02:00<\/span>With SUNDOO Tenerife you can book without risk. You can cancel your booking free of charge at any time without giving a reason.\t\t<\/div>\r\n\t<\/section>\r\n<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Frequently Asked Questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"class_list":["post-2581","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>FAQs \u2013 Frequently Asked Questions | Sundoo24.com<\/title>\n<meta name=\"description\" content=\"General questions and answers about the reservation, delivery and cancellation of the SUNDOO Tenerife hire service in overview.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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